Shipping policy
Lucky Luna Shipping Policy
We’re excited to ship your magical treasures to you! Below is everything you need to know about how we handle shipping at Lucky Luna.
Processing Time
- Orders are processed and shipped within 2-5 business days (excluding weekends & holidays).
- During high-demand times (sales, holidays, new product launches), processing may take a bit longer—but we promise it’s worth the wait!
Shipping Rates & Delivery Estimates
- Shipping rates are calculated at checkout based on your location and order weight.
- Estimated delivery times:
- U.S. Orders: Typically 3-7 business days after shipping.
- International Orders: Usually 7-21 business days, but this varies by destination and customs processing.
- You’ll receive a tracking number via email once your order ships so you can follow its journey.
Lost, Stolen, or Delayed Packages
- Once a package leaves our hands, it is in the care of the postal carrier.
- If your package is marked as delivered but you haven’t received it, please check with your neighbors, household members, or local post office.
- If your package is lost or delayed, please reach out to the shipping carrier first. Unfortunately, we cannot replace or refund lost or stolen packages.
Damaged or Incorrect Items
- If your package arrives damaged or with the wrong item, contact us within 48 hours of delivery with photos, and we’ll work on a resolution. (See our Return & Refund Policy for details.)
International Shipping
- Lucky Luna ships worldwide! 🌎 However, international buyers are responsible for any customs fees, taxes, or import duties imposed by their country.
- We are not responsible for delays due to customs processing.
Pre-Orders & Backorders
- If an item is listed as a pre-order or backorder, shipping times will vary. Estimated shipping dates will be included in the product listing.
💫 Questions? If you need help with your order, don’t hesitate to contact us at ordersluckyluna@gmail.com. We’re happy to assist!