Frequently Asked Questions
Your go-to guide for shipping, returns, and all the little details that make your order smooth and special.
Orders
What payment methods do you accept?
What payment methods do you accept?
We accept:
Shop Pay, Shop Pay Installments, Visa, Mastercard, American Express, Discover, Diners Club, Google Pay, Apple Pay, and USDC crypto.
(Amazon Pay and PayPal can be activated upon request.)
Will I receive tracking?
Will I receive tracking?
Yes — you’ll automatically receive a Shopify tracking email once your order ships.
How do you package your items?
How do you package your items?
Every order is packaged with intention, care, and a little Virgo Rising perfectionism. ✨
I cleanse each piece with smoke and tuning forks before wrapping it securely. Items ship in padded mailers or sturdy boxes, and fragile pieces receive extra protection.
I also try to be as eco-friendly as possible by reusing clean packing materials I receive from suppliers. It helps reduce waste while still keeping your items safe and high-vibe.
And of course… a free gift is always included.
Do you offer gift packaging? Are receipts included?
Do you offer gift packaging? Are receipts included?
Yes! I’m happy to include gift packaging and a personalized note upon request.
Receipts and pricing are never included inside packages, so gifts stay a surprise.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Orders cannot be changed, edited, or canceled once processed.
If you need help, reach out ASAP — if your order hasn’t begun processing, I’ll do my best.
Can I update my order or shipping address after placing it?
Can I update my order or shipping address after placing it?
Yes — as long as your order has not been processed yet, I can update your items or correct your shipping address.
Once an order enters processing or has shipped, changes and cancellations are no longer possible. I am not responsible for orders delivered to an incorrect address if the address was entered incorrectly at checkout.
What if my order arrives damaged?
What if my order arrives damaged?
I package everything with extreme care (think: Virgo Rising levels of perfection), so damage is unusual. But if the carrier is extra rough, contact me within 24 hours with a photo of the damaged item and packaging.
Resolutions are handled case by case.
What if my package is lost or stolen?
What if my package is lost or stolen?
If a package is marked as delivered, but not received, or lost in transit, the customer must file a claim directly with the carrier.
Unfortunately, I can’t replace stolen or mis-delivered packages, but I’ll guide you through the claim process if needed.
What if I receive the wrong item?
What if I receive the wrong item?
If a mistake happens (rare, but possible!), please send a photo of the item you received right away. I’ll make it right as quickly as possible.
Who is responsible for customs and duties on international orders?
Who is responsible for customs and duties on international orders?
Customs fees, import taxes, and duties (if charged) are the responsibility of the buyer. These vary by country, and Shopify does not allow me to control or predict them.
Shipping
Do you offer local pickup or delivery?
Do you offer local pickup or delivery?
Local pickup and delivery are available on a case-by-case basis. Delivery may be fulfilled via local delivery apps or through personal arrangements for nearby orders.
Where do you ship from?
Where do you ship from?
All orders ship from my studio in Hernando, Mississippi.
Do you ship internationally?
Do you ship internationally?
Yes! I shipworldwide. International rates and availability depend on Shopify’s shipping network, but if your country appears at checkout, I can ship to you.
Do you offer free shipping?
Do you offer free shipping?
Yes —free U.S. shipping on orders $75+(Automatically applied at checkout, up to $15.)
Which shipping carriers do you use?
Which shipping carriers do you use?
Most orders ship via USPS, but I’m happy to accommodate UPS or another carrier if requested. Just message me before checkout!
How long does it take to process my order?
How long does it take to process my order?
I’m a one-woman show (Virgo Rising… I pack with precision), so processing times vary slightly:
- Pre-made items: 1–4 business days
- Made-to-order Orgonite: 7–12 business days
I try to pack orders as soon as they come in, but sometimes life be life-ing. Thank you for your patience! If you need something by a certain date please reach out.
How long is shipping once my order is sent out?
How long is shipping once my order is sent out?
Estimated delivery times:
- U.S. Domestic: 3–7 business days
- International: 7–21 business days
Delays can happen due to customs, weather, or carrier issues, but most orders arrive within these windows
Return Policy
What's your return policy?
What's your return policy?
Because many of my items hold and absorb energy - especially crystals, Orgonite, and metaphysical tools - I do not accept returns. This ensures every customer receives items with a clean, intentional energetic start.
Exchanges may be considered on a case-by-case basis if there is a legitimate quality concern.
Do you do exchanges?
Do you do exchanges?
Because many of my items hold and absorb energy - especially crystals, Orgonite, and metaphysical tools - I do not accept returns. This ensures every customer receives items with a clean, intentional energetic start.
Exchanges may be considered on a case-by-case basis if there is a legitimate quality concern.
Are shipping fees refundable?
Are shipping fees refundable?
No. Shipping fees are non-refundable.
How do I start a return or exchange?
How do I start a return or exchange?
Since returns aren’t accepted, the only time you’ll need to contact me is if there’s a quality issue.
Just email me with:
- your order number
- a clear photo
- a short description of the issue
I’ll take it from there and resolve it appropriately.
Do I have to pay for return shipping?
Do I have to pay for return shipping?
In the rare case that I approve an exchange due to a quality issue,I’ll let you know whether return shipping is needed and who covers it— it depends on the situation.
Orgonite + Crystals
How do I choose the right crystal?
How do I choose the right crystal?
There are two main ways:
- Intuition - the one you can’t stop looking at is usually the one you're meant to work with.
- Intention-based - choose based on what you want to attract, heal, or balance.
Your energy knows what it needs. Trust your pull.
Do crystals need to be "charged"?
Do crystals need to be "charged"?
Not always - some crystals (like selenite) self-cleanse. Others may benefit from:
- moonlight
- sound cleansing
- sunlight (only for non-fading crystals)
- intention
- smoke cleansing
Do what aligns with your practice.
How do I program or activate my crystal?
How do I program or activate my crystal?
Programming is simple - crystals respond to clarity and intention. You can:
- Hold it in your hands.
- Ground your energy with a few deep breaths.
- Speak (or mentally set) a clear intention such as:
“I program this crystal to support mental clarity and focus.” - Visualize the crystal holding that frequency.
You can also activate with sound, smoke, breathwork, moonlight, or meditation - do what feels natural.
Are your crystals and materials sustainably sourced?
Are your crystals and materials sustainably sourced?
Yes - sustainability and ethics matter to me. I source from trusted suppliers who prioritize responsible mining practices, safe working conditions, and fair trade standards. When possible, I choose suppliers who work directly with small mines and family-owned operations.
Are crystals and Orgonite cleansed before shipping?
Are crystals and Orgonite cleansed before shipping?
Always. Every piece is energetically cleansed using smoke, sound (tuning forks), and intention-setting before it’s packed. Your item arrives energetically reset and ready for you.
How do I use Orgonite?
How do I use Orgonite?
Orgonite helps harmonize energy, reduce energetic stagnation, and support emotional balance. Common uses:
- placing it near electronics
- keeping it on your nightstand
- using it during meditation
- adding it to manifestation or altar setups
- carrying smaller pieces with you
There's no wrong way — let intuition guide placement.
Is Orgonite waterproof or heat-safe?
Is Orgonite waterproof or heat-safe?
Orgonite is made with resin, so avoid placing it:
- in direct, prolonged heat (it can warp or yellow)
- in water or saltwater (not recommended)
Gentle handling keeps it beautiful long term.
Do you offer custom Orgonite pieces?
Do you offer custom Orgonite pieces?
Yes! I do accept custom Orgonite orders depending on my current workload. If you have specific crystals, colors, intentions, or shapes in mind, I’d love to hear your vision.
To get started, please fill out my Custom Orgonite Request Form so I can review your details and follow up with pricing and timeframe:
👉 Click here to request a custom piece
What happens if I drop or break my crystal or Orgonite piece?
What happens if I drop or break my crystal or Orgonite piece?
Accidents happen - crystals chip, Orgonite cracks. If this happens:
- The energy of the piece is not ruined, but the structure may be.
- Many people repurpose broken pieces for grids, altars, pouches, or spell work.
- If the item arrived damaged in shipment, contact me within 24 hours with photos so I can help.
Where can I learn more about crystals, Orgonite, and metaphysical tools?
Where can I learn more about crystals, Orgonite, and metaphysical tools?
My blog is where I dive into deeper topics - crystal meanings, energetics, guides, metaphysical knowledge, and the occasional rabbit hole. You can also follow me on TikTok for shorter educational content.
Common Questions
Do you have an affiliate program?
Do you have an affiliate program?
Yes! If you love Lucky Luna and want to share it with your audience, you can earn commissions through my affiliate program.
To learn more or apply, visit the link below:
How can I contact you if I have more questions?
How can I contact you if I have more questions?
You can reach me through the Contact Us page, email, or Shopify chat. I do my best to respond quickly (life is life-ing, but I’m always around).
Where else can I buy your products?
Where else can I buy your products?
Right now, the main place to shop is:
- My website (LuckyXLuna.com)
I also occasionally sell on Faire for wholesale, Etsy for select listings, and in-person pop-ups when announced.
Do you offer wholesale?
Do you offer wholesale?
Yes - wholesale is available through Faire or by direct inquiry depending on the product type (especially for Orgonite and certain crystals).
Do you offer a loyalty or rewards program?
Do you offer a loyalty or rewards program?
Yes! My Luna Loyalty program gives you points for every purchase, referrals, reviews, and more - redeemable for discounts and perks.
Do you offer a rewards program?
Do you offer a rewards program?
Yes! My Luna Loyalty Program lets you earn points for every purchase, review, referral, and more. Points can be redeemed for discounts and special perks.
To see all the ways to earn and redeem points, visit:
👉 Explore Luna Loyalty Rewards
Do you take custom requests for non-Orgonite items?
Do you take custom requests for non-Orgonite items?
Sometimes — it depends on the project and my workload. Feel free to ask!
Do you offer readings or spiritual services?
Do you offer readings or spiritual services?
Not right now - I’m focused on the creative side of Lucky Luna - but energy, astrology, and intuitive content WILL weave into future offerings.
Do you teach classes?
Do you teach classes?
Not at the moment, but I’m planning future workshops on crystals, Orgonite, energy work, and intuitive practices.